Privacy Policy

1. Introduction

PinClaw Inc. ("we", "us", "our") operates the Pinclaw mobile application and the pinclaw.ai website. This Privacy Policy explains how we collect, use, and protect your information when you use our products and services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your email address and authentication credentials through our authentication provider (Supabase).

2.2 Voice Data

Pinclaw processes voice input through your device's microphone or connected Bluetooth hardware. Audio is streamed to speech recognition services (Apple Speech Framework or Deepgram) for transcription. We do not permanently store raw audio recordings. Transcribed text may be sent to AI model providers to generate responses.

2.3 Device Permissions

With your explicit consent, Pinclaw may access the following on-device data to fulfill voice commands:

• Bluetooth — to communicate with your Pinclaw hardware clip
• Microphone — to capture voice input for speech recognition
• Speech Recognition — to transcribe your spoken commands
• Contacts — to look up people and phone numbers when you ask
• Calendar & Reminders — to manage events and tasks through voice
• Location — to answer location-related questions
• Health (HealthKit) — to provide activity and sleep summaries
• HomeKit — to control smart home devices through voice
• Camera — to scan QR codes for device activation

This data is accessed only when you initiate a relevant voice command and is processed locally or sent to our servers solely to generate a response. We do not sell, share, or use this data for advertising purposes. Health data accessed through HealthKit is never shared with third parties.

2.4 Conversation History

Your conversations with the AI assistant may be stored on our servers to provide chat history and improve service quality. You can delete your conversation history at any time.

3. How We Use Your Information

• To provide and operate the Pinclaw AI voice assistant service
• To authenticate your account and manage your subscription
• To process your voice commands and return AI-generated responses
• To improve our service quality and fix bugs
• To send important service notifications

4. Third-Party Services

We use the following third-party services to operate Pinclaw:

• Supabase — authentication and database
• Deepgram — cloud speech-to-text transcription
• AI Model Providers — to generate conversational responses (text only; no audio or personal data is shared beyond the conversation context)
• Fly.io — server infrastructure
• Stripe — payment processing (we do not store payment card details)

5. Data Security

All data transmitted between your device and our servers is encrypted using TLS (HTTPS/WSS). We implement industry-standard security measures to protect your data. However, no method of electronic transmission is 100% secure.

6. Data Retention

We retain your account data for as long as your account is active. Conversation history is retained until you delete it or close your account. Voice audio is processed in real-time and not permanently stored.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request deletion of your account and associated data
• Revoke any device permission at any time through iOS Settings
• Export your conversation history

8. Children's Privacy

Pinclaw is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

[email protected]